Chief Learning Officer (Remote) Job at Providence Health & Services, Washington DC

  • Providence Health & Services
  • Washington DC

Job Description


The Chief Learning Officer (CLO) is responsible for system-wide development and on-going management and implementation of Providence’s Learning strategies, initiatives, policies and practices, and programs, all aimed at building organization capability in achieving a competitive advantage through its robust pipeline and the maximization of caregiver effectiveness and efficiency. In this role, the Chief Learning Officer must partner effectively with Providence’s senior leadership team to ensure alignment with the changing competitive landscape and Providence’s strategic direction and key workforce outcomes, focusing on developing the capability of our entire workforce.

The Chief Learning Officer will partner across Human Resources and the organization to create and implement comprehensive training plans that cover everything from onboarding new staff to providing updated training on new technologies and methodologies. The Chief Learning Officer must be intimately familiar with what different levels of staff need to know and when they need to know it—as well as what obstacles staff may face and how to resolve those challenges. The position disseminates knowledge and information to the learner through technology, social media, and in person. The Chief Learning Officer is responsible for bringing it all in, at, or under budget.

The Chief Learning Officer will work with Communications, all areas of Human Resources, clinical leaders, and operational leaders to promote Providence’s brand as an organization that develops capability and talent in the workforce to enact the organization’s people strategy.

This role is remote with preferred locations being within the Providence footprint (Seattle, Portland, SoCal, etc.).


The position reports to the GVP, Insights, Staffing, & Optimization and must establish and maintain effective working relationships with staff at all levels in Providence Strategic and Management Services (PSMS), as well as with other Providence staff, vendors and agents, and others. Key colleagues will include senior leaders in Diversity, Equity, & Inclusion, People Strategy & Solutions, Talent Acquisition, Workforce Insights, Compensation, Field Human Resources, and Operational Service & Delivery. Key customers include System Shared Services executives.


  • Understands the organization’s people strategy and key outcomes.

  • Partners with leaders across the organization to formulate a multi-pronged “Buy/Build” set of strategies and tactics, focused on the capabilities needed to drive business strategy.

  • Uses Providence’s competencies to effectively develop all caregivers through the application of multi-modal development methods and experiences aimed at the workforce of tomorrow, ultimately improving organizational capability.

  • Establishes and maintains a Learning evaluation system in cooperation with internal and external providers/vendors to evaluate the effectiveness of program outcomes and to implement enhancements as needed.

  • Works with Workforce Insights to develop and dashboards highlighting key learning metrics (e.g., learning penetration levels, behavior change, pipeline retention, program efficiency, learning effectiveness, etc.) to ensure that investments are delivering against identified organizational outcomes.

  • Works with leaders across the organization to promote Providence’s brand as an organization that develops its workforce.

  • Ongoing familiarity with best practices and networks with key external CLO leaders to stay on the cutting edge of the Learning and Development and Career Development disciplines.

  • Creates relationships with all key executives and build trust and credibility within the organization.


Background and Experience

  • At least 7 years as a senior-level talent management and learning leader (CLO preferred) over multi-location and multi-geographical (multi-state preferred) locations, with at least 5 years of experience at companies with 50,000 employees.

  • Master’s degree in leadership, HR, or an equivalent focus is preferred.

  • Experience working in large organizations, recognized for developing talent & contributing best practices in the learning space.

  • Experience designing and implementing innovative enterprise-level talent management and learning programs.

  • Demonstrated ability to lead through influence across geography and culture.

  • Ability to measure and articulate key talent outcomes that impact the business.

  • Experience building high performance teams and leading through others to implement major solutions, requiring ownership, buy-in, and support.

  • Experience in leading within a matrixed environment.

  • Experience in HR strategic planning and working through local strategic partnerships, service center environment and centers of expertise to achieve aligned objectives.

  • Demonstrated ability to flex style and solutions to the needs of the individual, organization, or environment.

  • Passion for innovation.

  • Passion for producing measurable result.

  • Strong project management skills.

  • Strong interpersonal skills and ability to work effectively in a team environment.

  • Ability to communicate effectively, both orally and in writing.

  • Ability to get key HR objectives accomplished though others – both direct report leaders as well as through leaders outside direct reporting relationship.

  • Initiates new ideas as well as delivers what is requested.

Key Competencies

  • Demonstrates a poised, credible, and confident demeanor that reassures others and shows respect; conveying an image that is consistent with the organization’s vision and values.

  • Demonstrates a personal alignment with Providence’s Mission and Core Values, by demonstrating openness and honesty, behaving consistently, and acting in accordance with ethical, professional, and organizational guidelines; thus, promoting an environment of hope.

  • Drives high standards for individual, team, and organizational accomplishments; energetically taking the action needed to meet and exceed challenging goals; deriving satisfaction from continuous improvement and steadfastly pushing toward results.

  • Initiates and maintains strategic relationships with stakeholders inside and outside the organization to advance clinical and business goals.

  • Establishes and sustains trusting relationships by accurately perceiving and interpreting one’s own and others’ emotions and behavior in the context of the political environment; leveraging insights to effectively manage one’s own responses and reactions.

  • Creates and activates influence strategies that persuade key stakeholders to take action that will advance shared interests and operational goals.

  • Initiates actions to reduce barriers and leverage the advantages of diverse cultures, interpersonal styles, ideas, and professional and educational backgrounds.

  • Provides feedback, instruction, and development guidance to help others excel in their current or future work responsibilities; planning and supporting the development of individual skills and abilities.

  • Identifies and drives organizational and cultural changes needed to adapt strategically to changing market demands, technology, and internal initiatives; inspiring innovative approaches to improve results by transforming organizational culture, systems, or products/services.

  • Secures and compares information from multiple sources to identify strategic issues; commits to an action after weighing alternative solutions against important decision criteria, balancing risk with opportunity.

  • Has self-knowledge of personal strengths & development areas. Acknowledges and uses others for balance. Works with team to ensure the same.

  • Easily and comfortably takes command of a situation without over-dominating a situation.

  • Has a consistent preference for high levels of customer service and motivates others to ensure the same customer intensity.

  • Uses measurement in a positive way to motivate and create accountability.

  • Works towards the common good, but ensures those most vulnerable are cared for when making decisions or guiding the organization strategically.

  • Handles conflict immediately and effectively and is respectfully direct to achieve a positive result.

  • Can flex and adjust to a changing environment and to different groups and situations in order to achieve the right mission and values-centered results/decisions.

  • Prioritizes objectives and makes decisions that are aligned with the strategic needs and values of the organization.

  • Has a track record of achieving results with an energy level that instills a sense of urgency in others when organizational and/or customer needs are at stake.

  • Actively supports and incorporates the mission and core values into daily activities.

  • Treats all others with respect and demonstrates excellence, justice and compassion in daily work and relationships with others.

About Providence

At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Check out our benefits page for more information about our Benefits and Rewards.

Requsition ID: 284992
Company: Providence Jobs
Job Category: Learning & Development
Job Function: Human Resources
Job Schedule: Full time
Job Shift: Day
Career Track: Leadership
Department: 4002 SS HR ITM
Address: WA Renton 1801 Lind Ave SW
Work Location: Providence Valley Office Park-Renton
Pay Range: $100.10 - $182.85
The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
Check out our benefits page for more information about our Benefits and Rewards.

Providence offers a comprehensive total rewards package with competitive compensation, retirement, health and insurance benefits, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at

Job Tags

Holiday work, Full time, Local area, Immediate start, Remote job, Flexible hours, Shift work,

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