Live Chat Agent Job at Deentek, United States

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  • Deentek
  • United States

Job Description

DeenTek Solutions, LLC was started with the vision of providing unified community based solutions utilizing modern web based technologies.

We are experienced professionals with diversified backgrounds in Technology and Management functions.

We are active members of our local communities and we experience the everyday issues faced by our community. This drove us to form DeenTek Solutions in order to solve these problems utilizing technology.

Our solutions are focused on streamlining various community functions and providing a centralized platform to different aspects of community building.

The Role

You will be responsible for :

  • Handling inbound calls and emails in a professional manner.
  • Resolving customer inquiries and requests and ensuring strong customer satisfaction.
  • Working with various internal teams to ensure prompt and accurate order processing and delivery.
  • Escalating customer feedback as required.

Ideal Profile

  • You have at least 1 year experience within a Customer Service or Data Entry role, ideally within the Internet, Media & Entertainment and Telecommunications industry.
  • You possess excellent interpersonal as well as written and verbal communication skills.
  • You are a strong networker & relationship builder
  • You are a strong team player who can manage multiple stakeholders
  • You are adaptable and thrive in changing environments

What's on Offer?

  • Opportunity to make a positive impact
  • Role involving team management opportunities
  • A role that offers a breadth of learning opportunities

Job Tags

Full time, Local area,

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