Live Chat Representative Job at Helix Urgent Care, United States

  • Helix Urgent Care
  • United States

Job Description

Helix Urgent Care clinics provide quality care daily with no appointment necessary, just walk in ! Our UCAOA Certified Centers are professionally staffed and provide a wide range of services from urgent care and rapid medical treatment to wellness exams for patients of all ages. Come and experience the difference - save time, save money and get better, faster!

The Role

Your responsibilities will include:

  • Engage with customers through live chat to provide prompt and accurate responses to their inquiries, ensuring a positive customer experience
  • Assist customers in navigating our website, resolving technical issues, and providing product information
  • Identify and escalate complex issues to the appropriate department for further assistance and resolution
  • Maintain detailed and accurate records of customer interactions and transactions
  • Proactively identify opportunities to improve customer satisfaction and provide feedback to the team
  • Stay up-to-date with product knowledge and industry trends to effectively address customer concerns

Ideal Profile

  • High school diploma or equivalent qualification
  • Prior experience in a customer service role, preferably in a live chat or online support environment
  • Excellent written and verbal communication skills
  • Ability to multitask and prioritize tasks in a fast-paced environment
  • Strong problem-solving skills and attention to detail
  • Proficient in using live chat software and other relevant tools
  • Ability to work independently and as part of a team
  • Flexibility to work in shifts, including evenings, weekends, and holidays

What's on Offer?

  • Great work environment
  • Flexible working options
  • Excellent career development opportunities

Job Tags

Holiday work, Full time, Flexible hours, Shift work, Afternoon shift,

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